This page explains our terms of service, which contain important information about your legal rights. When you visit this website, you’re agreeing to these terms.

EAST x WEST MED (“us”, “our” or “we”, or “Company”) by Michaela Robbins, DNP (“the provider”) own and operate this website, services, content, technologies and applications (“Services”) located at eastxwestmed.com (" website" or “Site”).

These Terms of Use (“Terms”) constitute a legally binding agreement made by COMPANY and the user of this website (personally and, if applicable, on behalf of the entity for whom you are using the website; collectively, “User”, or “purchaser”, “patient,” or “customer”). By visiting our website, making a purchase or interacting with our content you are engaging with our Services and agree with the following Terms.

Upon purchase of any of our medical visits, tests, digital courses, and consulting, the user agrees to the following Terms. We reserve the right to make changes to any of our Terms at any time. As a user of the website you are agreeing to these Terms and any future revisions during your membership term. We will do our best to inform our users of any adjustments made, however it is ultimately the responsibility of the user to be aware and comprehend the following policies. We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by Michaela Robbins at East x West Med. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Treatment

This site as well as social media platforms affiliated with EAST x WEST MED and the provider, including but not limited to Facebook, Instagram, and Loom, are for educational purposes only and are not intended to be used for diagnosing or treating a medical condition. You should always consult with a physician or other healthcare professional before taking any medication or supplements.

EAST x WEST MED DOES NOT PROVIDE EMERGENCY SERVICES OF ANY KIND. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL "911" IMMEDIATELY.

Professional Courses

As a medical professional you retain full responsibility for the care and treatment of your patients and you should use your own clinical judgement and expertise when using this product and protocol.

Any content and courses sold are not intended to cover all possible diagnosis methods, treatments, follow up, drugs and any contraindications or side effects. In addition, since such standards and practices in medicine change as new data become available, you should consult a variety of sources. We strongly recommend that you independently verify specified diagnosis, treatments and follow-up and ensure it is appropriate for your patient within your region. In addition, with respect to prescription medication, you are advised to check the product information sheet accompanying each drug to verify conditions of use and identify any changes in dosage schedule or contraindications, particularly if the drug to be administered is new, infrequently used, or has a narrow therapeutic range. You must always check that drugs referenced are licensed for the specified use and at the specified doses in your region.

Information included in this protocol is provided on an "as is" basis without any representations, conditions or warranties that it is accurate and up to date. There may be suggested protocols discussed that are not FDA approved, are considered off-label and arena proposed recommendation that should be used in conjunction with your own judgement. Michaela Robbins, DNP, LLC and its licensors and licensees assume no responsibility for any aspect of treatment administered to any of patients with the aid of this information. To the fullest extent permitted by law, Michaela Robbins, DNP, LLC and its licensors and licensees shall not incur any liability, including without limitation, liability for damages, arising from the content. All conditions, warranties and other terms which might otherwise be implied by the law including, without limitation, the warranties of satisfactory quality, fitness for a particular purpose, use of reasonable care and skill and non-infringement of proprietary rights are excluded.

Please note that formulations and doses between drug nomenclatures may differ. You should consult a local pharmaceutical database for comprehensive drug information including contraindications, drug interactions, and alternative dosing.

By completing this transaction, Michaela Robbins, DNP, LLC and East x West Med grant you a limited, non-exclusive, non-transferable license to use the course solely for your own professional use. Michaela Robbins, DNP, LLC and East x West Med reserve all other rights. Michaela Robbins, DNP, LLC and East x West Med are making the microdosing protocol available on an "as is" basis, makes no warranties, and expressly disclaims all implied warranties. You agree not to share, publish, reproduce, modify, or create derivative works from the microdosing protocol or use it for any other purpose. If you violate the terms of this license, it terminates.

Financial Policies

Please schedule a free phone consultation to discuss pricing of visits. Prices are subject to change.

The company and the provider do NOT file for insurance reimbursement. All services are paid for by the patient at the time of booking with the exception of the Hormone Bundle, which is paid directly to the lab. You may pay by credit card, HSA card, or Flexible Spending Card. Upon request, we will provide you with a superbill with all the necessary codes, so that you may file for reimbursement with your insurance company.

As the patient, it is in your best interest to know and understand your insurance plan benefits. It is important that you know your benefits prior to visiting. Regardless of your individual insurance coverage or type, as the person seeking medical treatment, you are ultimately responsible for all charges.

Missed Appointment Fee

This office requires 48-hour notice if you are unable to keep your new patient or initial visit and 48-hour notice if you cannot keep your follow-up or routine visit. If you miss an appointment or fail to give sufficient notice, you will be charged the full amount for that missed appointment using the credit card on file from booking and will be required to purchase a new appointment.

Credit Card Authorization

A credit card is required to be on file to confirm an appointment. Any appointments booked without a credit card listed may be canceled at any time prior to the appointment. We reserve the right to maintain a credit card number in the electronic health record and to use it to process payment for services rendered or other items purchased by me.

We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof), without prior notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

You agree to pay all fees or charges to your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable. By providing the Company with your credit card number and associated payment information, you agree that the Company, and its third-party payment services providers are authorized to immediately process all fees and charges due and payable to the Company hereunder, without any further notice or consent. You agree to immediately notify the Company of any changes in your Account profile, including, but not limited to, changes to your billing address and payment information.

We do not provide refunds on our Services, even if the purchaser did not log in during their access time to view the content. If there is an issue with billing, it is the responsibility of the purchaser to alert the Company of the error and maintain awareness of transactions posting to their account.

As Is Policy

Upon purchase of any online course, workshop, medical visit, or specialty test, the consumer is agreeing to the purchased content as is and there are no guaranteed upgrades or improvements. We reserve the right to update & alter the existing content and sell these upgraded versions separately. Lifetime access refers to the lifetime of the Company’s website, hosted at a particular website host/ server, under a particular domain. If the Company changes website provider or host, as well as domain, we reserve the right not to import the content of non-current courses.

Limited Use and Availability

Our Service is currently only available to individuals who are located in states in which we offer the Service, are at least eighteen (18) years of age or older, or at least the age of majority in their jurisdiction of residence, if higher than eighteen (18), and who have accepted this Agreement. By visiting, accessing, registering with or using the Service, you are (a) representing and warranting to us that you are at least eighteen (18) years of age or older or at least the age of majority in your jurisdiction of residence, if higher than eighteen (18); (b) representing and warranting to us that when you use the Service to consult with a Provider, you are located in the same state as the shipping address you provide in your account at the time that you conduct such consultation; (d) agreeing to comply with all applicable laws in visiting, accessing, registering with our using the service; and (e) agreeing that you will only use the Service for lawful purposes. Our Service is subject to state regulations and may change from time to time due to changes in applicable regulatory requirements.

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In some cases, the Service may not be the most appropriate way for you to provide information to, communicate with or seek medical treatment from a healthcare provider. For example, certain medical conditions may require an in-person procedure or a healthcare provider other than your Provider, or your Provider may determine that your diagnosis and/or treatment requires an in-person office visit or are otherwise not appropriately addressed through use of the Service. In such a case, you may receive notification that you will be unable to use the Service for the particular issue you submitted with additional information regarding next steps.

Content Privacy Policy

All purchases of online content, including courses, series, medical visits, portals (collectively, “Content Services”), are meant to only be viewed by the purchaser and cannot be shared with others. Sharing of passwords and links is strictly prohibited. Please note that we reserve the right to track IP addresses for suspected breaches of this policy. All purchased content including written, video, & audio is only available to view on this website and cannot be copied or downloaded to a personal device for viewing or listening offline. You acknowledge and agree that, if you are purchasing a course offered to professionals, I may disclose your contact information with partners that offer services that may be of interest to you or your clinic. You may opt-out of any such disclosure by contacting me at the email address set forth below.

BY ACCESSING, USING, VIEWING ANY PART OF THE WEBSITE OR SERVICES AND/OR PURCHASING ACCESS TO ANY COMPANY COURSES, CONTENT SERVICES, WORKSHOPS, SERIES, OR PACKAGES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS, WHICH CONTAIN LIABILITY LIMITATIONS.

If you have any questions about these Terms, please contact us at hello@eastxwestmed.com.

About Our Website

Subject to compliance with these Terms, the Company gives users the ability to consume brand and business content and to purchase access to our Services on a variety of topics relevant to our Website. You agree that all transactions will be performed electronically and that the terms of the purchase of access to and use of any Services will be governed by these Terms.

About The Terms

The Terms have the same effect as an agreement in writing and govern your use of our Website. We may modify the Terms at any time. These terms were last revised on March 14, 2024. Each time you visit or log into our Website, you reaffirm your acceptance of these Terms. You are responsible for regularly reviewing the Terms.

By visiting any area on this website, creating an account, signing up for a newsletter, signing up for free or intro classes, downloading a handout, making a purchase via this website, joining our online interactive community on www.instagram.com or www.linkedin.com, posting a review or creating a profile, a customer is deemed to have accepted the Terms of Use. If you do not agree to be bound by these Terms of Use and to follow all applicable laws, you should leave this Website immediately.

Licenses and Restrictions

Company grants the customer a limited, nonexclusive, revocable license to access and make personal, non-commercial use of the website and its contents.

The foregoing license does not include any rights to:

• modify, download (other than page access and course handouts), reproduce, copy, or resell the Content or any portion or derivative thereof;

• commercially use this website, the Content or any portion derivative thereof (unless the customer has a business relationship with Company);

• copy or share any passwords or login information for the benefit of any third party;

• use any robot, spider, data miner, crawler, scraper or other automated means to access or index this website or its systems, the Content or any portion or derivative thereof for any purpose;

• interfere or attempt to interfere with the proper working of this website;

• bypass any measures used by Company to prevent or restrict access to any portion of the Site, the Content or any portion or derivative thereof;

• frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Company;

• use Company’s name, trademarks, services marks or logos in any meta tags or any other "hidden text" or

• compile, repackage, disseminate or otherwise use data extracted from this website.

The foregoing are expressly prohibited; the right to do any of the foregoing shall require Company’s express written consent (which may include a written agreement signed by an authorized representative of Company). Any unauthorized use of the Site, the Content or any portion or derivative thereof shall terminate any license or permission granted by the Company.

Trademarks

Company, or its parent, subsidiaries, or affiliates, or third parties from whom the Company has permission, own the trademarks, names or service marks that are used on the Site. All rights are reserved. These and other graphics, logos, service marks, trademarks and trade dress of Company and its licensors may not be used without prior written consent of Company or its licensor, as the case may be. Without limiting the foregoing, no Company trademark or trade dress may be used in connection with any product or service that is not for the Company, in any manner that is likely to cause confusion among Users, or in any manner that disparages or discredits the Company.

Content Proprietary Rights

User acknowledges that the Site contains Content, that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is or may be copyrighted as a collective work under U.S. copyright laws, and Company owns a copyright in the selection, coordination, arrangement, and enhancement of such Content on the Site. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any such Content, in whole or in part. User may not upload, post, reproduce, or distribute in any way the content of this website, including (but not limited to) videos, recordings, audio, handouts, images, and writings that belong to Company or were created by its founders, directors, and contractors, without obtaining written permission from the Company.

Earnings Disclaimer

While we may, on this website, through any of our Products or in our communications, reference certain results or outcomes, you agree and acknowledge that information about these results or outcomes are received from third parties and we have no control over the accuracy of such statements, nor is there any guarantee that you can achieve the same results or outcomes. You agree and acknowledge that these results are not guaranteed or typical in any way and that individual outcomes may vary. Please do not rely on these results or outcomes in using the website or purchasing any Products.

Purchases

A purchase is considered complete when payment goes through, even if the client did not receive a link to an online course, service, or package. It is your responsibility to check that you have received full access to the service you purchased. You may contact us within 30 (thirty) days of purchase to request the link to a course, or a second copy of receipts. Receipts are sent via email. We do not provide hard copies of receipts. It is your responsibility to check you have received the receipt, and contact us within 30 (thirty) days if you have not received an email, or if you need a second copy of the receipt. Please note that we are unable to, and therefore do not provide a copy of receipts for purchases made prior to 30 (thirty) days.

Unlimited Access

User acknowledges that courses purchased with unlimited, indefinite access are subject to unexpected changes, including passwords, page layout, and website host. Though the content of a course is designed to be preserved in its integrity, the structure in which the course is offered might change. In some rare cases, access to a course might be revoked, or a course could be deleted from the website, whether for safety reasons (to avoid data breaches), structural reasons (to ensure the operation of the website as a whole), intellectual property reasons (to ensure the protection of proprietary rights), or methodological reasons (to ensure the integrity of Company’s methods, philosophy, and brand culture). It is the user’s responsibility to contact the Company at hello@eastxwestmed.com if they can’t access a course purchased with unlimited access.

Risk of Loss

The risk of loss and title for all items purchased via the Site pass to the User upon delivery of the item to the carrier.

Termination of Usage

Company may issue a warning, temporarily suspend, indefinitely suspend or terminate any User's right to use or access all or any part of the Site including any account thereon, without notice, for any reason in Company’s sole discretion, including without limitation violation of the Terms of Use, Company’s belief that such access would violate any applicable law or would be harmful to the interests of, or potentially cause financial loss or legal liability to, Company or another User.

You agree to defend, indemnify and hold harmless Company, its affiliates and their respective directors, officers, employees and agents (the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities and expenses (including attorneys’ fees) incurred in connection with any third-party claim brought or asserted against any of the Indemnified Parties: (a) alleging facts or circumstances that would, if true, constitute a violation of any provision of these Terms by you; (b) alleging bodily injury, death, property damage or other damages arising from your or a third party’s use or misuse of any purchase of service or transaction on this Website; (c) arising from or related to any other party’s access and use of the Services with your username, password or other appropriate security code (if such codes are required to access Services in the future); (d) arising from or related to our use of your User Content or Feedback in the context of the Services; or (e) arising from, related to, or connected with your use or misuse of the Website or Services. We may, in our sole and absolute discretion, control the disposition of any such claim at your sole cost and expense. You may not settle any such claim without our express written consent.

The Site, online courses, series, memberships and portals, are provided by Company on an "as is" and "as available" basis. To the fullest extent permissible by applicable law, Company disclaims all implied warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Disclaimers and Limitations of Liability

IN NO EVENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILL COMPANY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR REPRESENTATIVES (COLLECTIVELY “COMPANY” FOR PURPOSES OF THIS SECTION) BE LIABLE (A) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RESULTING FROM THE PERFORMANCE, USE OF OR THE INABILITY TO USE THE WEBSITE, OR SERVICES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, VIOLATION OF STATUTE OR OTHERWISE, OR (B) IN AN AMOUNT GREATER THAN THE AMOUNTS PAID BY THE USER TO COMPANY IN THE TWELVE MONTHS PRECEDING THE CLAIM. COMPANY WILL NOT BE LIABLE FOR THE COST OF SERVICES, LOSS OF REVENUE OR LOSS OF GOOD WILL.

Without limiting the foregoing, under no circumstances shall Company be liable for any damages that result from the use of or inability to use the Site, including but not limited to reliance by a User on any information obtained from the Site or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Company’s records, programs, or services. User hereby acknowledges that this paragraph shall apply to all Content, including the Company’s services and merchandise available through the Site.

Password and Account Security

Every User that has an account on the Site is responsible for (i) keeping his or her account password confidential and secured, (ii) avoiding unauthorized access to such User's computer; and (iii) keeping the e-mail address associated with that account current (User acknowledges that it is important to keep the email address associated with his or her account current because although the User may be able to log into his or her account using an old email address, such User will not receive messages about his or her orders and inquiries or other matters).

User accepts full responsibility for all activities that occur within their account or within Company’s interactive community.

Notices

User consents to receive electronic communications from Company, whether addressed to the email address associated with such User's account or posted on the Site. User acknowledges and agrees that any communication via email or by postings on this Site satisfies any legal requirement that such communications be made in writing.

Dispute Resolution

If you have any dispute with the Company, you and the Company agree that before taking any formal action, you will contact us through email, provide a brief, written description of the dispute and your contact information, and allow sixty (60) days to pass, during which Company will attempt to reach an amicable resolution of any issue with you.

Each of the parties hereby knowingly, voluntarily and intentionally waives any right it may have to a trial by jury in respect of any litigation (including but not limited to any claims, counterclaims, cross-claims, or third party claims) arising out of, under or in connection with these Terms of Use. Further, each party hereto certifies that no representative or agent of either party has represented, expressly or otherwise, that such party would not in the event of such litigation, seek to enforce this waiver of right to jury trial provision. Each of the parties acknowledges that this section is a material inducement for the other party entering into these Terms of Use.

Company reserves the right to make changes to the Site, posted policies and Terms of Use at any time without notice or liability. These terms were last revised on April 3, 2025.